Targeted Performance for Commercial and Rural Sites
Remote Systems Maintenance is designed for clients who need high service frequency and deeper diagnostic capability, typically suitable for commercial properties, large rural sites, or mid-level risk areas. This tier optimize reliable performance and preventative maintenance.
Scheduled Maintenance
Physical inspection, lens cleaning, and solar panel cleaning are performed on a quarterly basis to significantly reduce equipment degradation and visual obstruction.
Scheduled Power Diagnostics
Power health is verified via remote monitoring, supplemented by a semi-annual on-site load test to proactively identify potential battery or solar component degradation.
System Uptime & Data Management
Includes 24/7 uptime monitoring and active management of the 4G data plan.
Software Updates
System and security software updates are performed on a monthly basis.
| Issue Severity | Targeted Response Time | Target Restoration Time |
|---|---|---|
| Critical Issue (100% Offline) | Response within 2 Business Hours | 48 Business Hours |
| High Issue (Low Power, Blurry Video) | 4 Business Hours | 48 Business Hours |
Frequently Asked Questions
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Maintenance in the Pro Management tier is proactive and detailed, ensuring reliable performance for commercial and rural assets. This includes:
System Uptime Monitoring: 24/7 remote monitoring and active 4G data plan management.
Physical Health Audit: On-site inspection of all hardware is performed on a quarterly basis.
Visual Clarity: Quarterly cleaning of solar panels and camera lenses.
Advanced Power Testing: Power health is verified via remote monitoring, supplemented by a semi-annual on-site load test to proactively identify potential battery or component issues.
Software Updates: System and security software updates are performed on a monthly basis.
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This Agreement establishes a Management Agreement with a mandatory minimum commitment of 12 months, effective upon the date of final execution.
Renewal: This Agreement shall automatically renew for successive 12-month periods unless either Party provides written notice of non-renewal at least 60 days prior to the expiration of the then-current term.
Emergency Coverage: For the initial 2-year term, ATG intends to provide coverage for Emergency Response Calls (on-site dispatch) as part of the Tier 3 service tier. Specific operational procedures and restoration goals for this coverage are detailed in the Service Operations Guide (SOG).
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SecureVision is committed to delivering system maintenance, management, and optimal performance of your equipment to the fullest extent possible. To manage expectations and ensure system reliability, we require clients to understand the following factors that may influence system performance:
Data Loss Factors: SecureVision is not responsible for footage lost due to factors external to our managed service, such as vandalism, theft of equipment, catastrophic environmental damage (e.g., fire, severe weather), or malicious third-party interference.
Environmental Effects on Detection: Clients should be aware that environmental factors (such as heavy shadows, insects, severe weather, or moving foliage) may influence motion detection events. There may always be a difference between motion events detected and events successfully recorded.
OEM Warranty Management: As part of our service, we manage the original equipment manufacturer's warranty on the Client’s behalf, ensuring timely coordination of replacement or repair for faulty hardware covered by the manufacturer's terms. (Note: ATG is not the warrantor of the equipment.)
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