Maximum Coverage for High-Risk Assets
The Total Operational Assurance tier is our highest level of service, mandatory for high-risk assets and critical infrastructure where downtime is unacceptable. This tier includes immediate response, highly frequent maintenance, and comprehensive operational coverage.
High-Frequency Maintenance
Physical inspection, lens cleaning, and solar panel cleaning are performed on a monthly basis, ensuring maximum visual clarity and equipment health.
Comprehensive Power Testing
Power health is verified via remote monitoring, supplemented by a quarterly on-site load test for immediate battery/power component assurance.
Rapid Software Updates
System and security software updates are performed on a weekly basis.
Emergency Coverage
Emergency Response Calls are included in the agreement for up to 2 years.
| Issue Severity | Target Response Time | Target Restoration Time |
|---|---|---|
| Critical Issue (100% Offline) | Response within Hour (24/7)* | 24 Business Hours |
| High Issue (Low Power, Blurry Video) | 2 Business Hours | 24 Business Hours |
Frequently Asked Questions
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Monthly maintenance is a key component of the Total Operational Assurance tier, ensuring the highest level of performance. It includes:
Physical Health Audit: Comprehensive on-site inspection of all hardware and mounting equipment.
Visual Clarity: Cleaning of the solar panels and camera lenses to maximize power generation and video quality.
Advanced Power Testing: Power health verification via remote monitoring, supplemented by a quarterly on-site load test to proactively prevent power-related outages.
Software Updates: Weekly application of the latest firmware and security software updates.
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This Agreement establishes a Management Agreement with a mandatory minimum commitment of 12 months, effective upon the date of final execution.
Renewal: This Agreement shall automatically renew for successive 12-month periods unless either Party provides written notice of non-renewal at least 60 days prior to the expiration of the then-current term.
Emergency Coverage: For the initial 2-year term, ATG intends to provide coverage for Emergency Response Calls (on-site dispatch) as part of the Tier 3 service tier. Specific operational procedures and restoration goals for this coverage are detailed in the Service Operations Guide (SOG).
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SecureVision is committed to delivering system maintenance, management, and optimal performance of your equipment to the fullest extent possible. To manage expectations and ensure system reliability, we require clients to understand the following factors that may influence system performance:
Data Loss Factors: SecureVision is not responsible for footage lost due to factors external to our managed service, such as vandalism, theft of equipment, catastrophic environmental damage (e.g., fire, severe weather), or malicious third-party interference.
Environmental Effects on Detection: Clients should be aware that environmental factors (such as heavy shadows, insects, severe weather, or moving foliage) may influence motion detection events. There may always be a difference between motion events detected and events successfully recorded.
OEM Warranty Management: As part of our service, we manage the original equipment manufacturer's warranty on the Client’s behalf, ensuring timely coordination of replacement or repair for faulty hardware covered by the manufacturer's terms. (Note: ATG is not the warrantor of the equipment.)
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