Foundational Assurance for Low-Risk Sites
Foundational Visibility service provides essential system oversight and management for any camera infrastructure deployed in lower-risk or standard community areas. This tier focuses on fundamental operational assurance and minimizing catastrophic downtime.
System Health Monitoring
We provide 24/7 system uptime monitoring to detect outages, power failures, or connectivity loss immediately.
4G Data Management
Continuous management of the 4G data plan connection to ensure adequate bandwidth for recording and client access.
Physical Inspection
Annual physical audit, lens cleaning, and solar panel cleaning to ensure the camera hardware remains free of visual obstructions and is properly aligned.
Power Health Check
Power health is verified via remote monitoring only.
Emergency Coverage
Emergency Response Calls are included in the agreement.
| Issue Severity | Target Response Time | Target Restoration Time |
|---|---|---|
| Critical Issue (100% Offline) | Response within 6 Business Hours | 72 Business Hours |
| High Issue (Low Power, Blurry Video) | Next Business Day | 72 Business Hours |
Frequently Asked Questions
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Maintenance in the Foundational Visibility service tier focuses on essential, annual physical checks to ensure foundational system health. This includes:
System Uptime Monitoring: 24/7 remote monitoring to immediately detect complete camera or connectivity failures.
Physical Health Audit: Annual on-site inspection of all mounting equipment.
Visual Clarity: Annual cleaning of solar panels and camera lenses to maximize power and video quality.
Power Check: Power health is verified solely through remote diagnostic tools.
Software Updates: System and security software updates are performed on a quarterly basis.
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This Agreement establishes a Management Agreement with a mandatory minimum commitment of 12 months, effective upon the date of final execution.
Renewal: This Agreement shall automatically renew for successive 12-month periods unless either Party provides written notice of non-renewal at least 60 days prior to the expiration of the then-current term.
Emergency Coverage: For the initial 2-year term, ATG intends to provide coverage for Emergency Response Calls (on-site dispatch) as part of the Tier 3 service tier. Specific operational procedures and restoration goals for this coverage are detailed in the Service Operations Guide (SOG).
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SecureVision is committed to delivering system maintenance, management, and optimal performance of your equipment to the fullest extent possible. To manage expectations and ensure system reliability, we require clients to understand the following factors that may influence system performance:
Data Loss Factors: SecureVision is not responsible for footage lost due to factors external to our managed service, such as vandalism, theft of equipment, catastrophic environmental damage (e.g., fire, severe weather), or malicious third-party interference.
Environmental Effects on Detection: Clients should be aware that environmental factors (such as heavy shadows, insects, severe weather, or moving foliage) may influence motion detection events. There may always be a difference between motion events detected and events successfully recorded.
OEM Warranty Management: As part of our service, we manage the original equipment manufacturer's warranty on the Client’s behalf, ensuring timely coordination of replacement or repair for faulty hardware covered by the manufacturer's terms. (Note: ATG is not the warrantor of the equipment.)
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